As a Program Manager, How would you handle 5 best ways to resolve a major issue between two project departments or teams that affects project deliverables?

Cross-Functional Team Conflict:

As a Programme Manager, How would you handle 5 best ways to resolve a major issue between two project departments or teams that affects project deliverables?

Purpose : To test a Programme Manager’s ability to handle disagreements and keep a project running smoothly even when problems arise between departments.

• Encourage both teams to talk about their worries and points of view in a safe and open space. This will help communication flow.
• Find the root causes:
  • Work with both teams to find the problems that are really causing the conflict, like poor communication, different goals, or a lack of resources.
• Set shared goals:
  • Help the teams find things they have in common and set project goals that are in line with the goals of both areas.
• Use conflict resolution strategies:
  • To find an answer that works for everyone, use conflict resolution strategies like mediation, negotiation, or consensus-building exercises.
• Help people work together:
  • To improve working relationships and build a sense of unity across areas, encourage people to work together to solve problems and do team-building activities.